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It's good that NESN is at least recognizing the problem. The substance of the response, however, would embarrass an undergraduate class in Public Relations 101. The NESN spokesperson actually claimed that their game coverage increased "by almost 50%" over last year. For those of you who still calculate in base ten, that means they went from 9 games in 2010 to 13 games in 2011—four extra broadcasts. Please.
But, let's at least give them credit for making the attempt. They also ask for more fan feedback—you can e-mail them at: sports@nesn.com.